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Purchase policy
Atraf Ticket Purchasing Policy
Atraf lets its users purchase event tickets online. This document explains the purchasing process and the connection between the costumer, event producer and Atraf. Please read the document thoroughly before making a purchase.
It should be noted that Atraf is not the creator, producer or host of any of the events shown on the site. These events are organized by different producers, for which Atraf supplies a sales service. The site is protected with an advanced security system that helps the costumer make a fast and safe transaction online. Pre-sale policies might change occasionally according to Atraf’s considerations. According to our terms and conditions, you must be of at least 18 to use this site.
Information Security:
Atraf operates several security systems that help the costumer make a safe and protected transaction on the site. Security protocols such as SSL provide privacy and data integrity. SSL allows sensitive information such as credit card numbers, ID numbers, and login credentials to be transmitted securely by an international standard. Atraf will not be responsible for any damage that night be caused to the customer, and will only use the payment details in order to complete the booking and purchase.
Purchasing Process:
After choosing the desired event and number of tickets, you will be asked to fill in your credit card and personal details. These details are necessary in order to confirm the identity or the costumer. Please be aware that in some events, only the registered card holder may collect the tickets. Wrong or faulty details may prevent you from receiving your ticket. For some events, you will be asked to show a photo identification card and the credit card used to complete the purchase in order to collect your tickets. After completing the purchase, you will receive an e-mail containing the transaction details and a ticket download link. In order to enter the event, you must print the tickets or carry digital copies and present them at the event’s door. If you haven’t received a confirmation mail after completing the purchase process, your credit card may not have been charged and tickets not booked. In case the credit company refuses the transaction for any given reason, an e-mail will be sent to the registered cardholder and the ticket will be unavailable for use. If you haven’t received a confirmation mail after 15 minutes of completing the purchase process, please contact us at tickets@atraf.co.il or +972-3-5370569 in order to check your purchase status.
Tickets Claim & Entrance:
After arriving to the event’s location, you will be asked to present your tickets and be granted entry permission or given a substitute entry ticket after confirming your identity. Booked tickets will be available once the event starts and during its activity, according the event’s producer. Time restrictions may apply for some event tickets. You will be notified of that during the purchase process.
Limitation of Liability:
While purchasing tickets on this website, you hereby declare that you understand that Atraf is not liable for any faulty publications, misleading information, changes on the event’s content or artistic premise, timing changes, disturbance during the event, ticket availability issues, entry prevention, and any damage (physical/mental) caused to you in or around the event’s perimeter. If an event is cancelled or postponed, the producer of the party may replace or issue tickets for an alternative event. Refunds will be made by Atraf according to terms set by the event’s producer and according to the site’s refund policy. Atraf will not be liable for any loss or damage caused by the event’s cancellation or rescheduling. Atraf will not be liable for any disturbance to the event caused by its producer or any other third-party. Any claim regarding this issue must be directed to the event’s producer.
Terms and Conditions:
A ticket holder may only enter the event to which the ticket was issued. The purchaser must understand and follow the terms and conditions relevant to the event in hand. The purchaser must read and understand both Atraf’s and the event’s policies. By purchasing the ticket, you hereby declare that you have read, understood and agreed to the terms in hand and may not issue a complaint regarding those issues.
Refunds and Cancellations:
Online bookings may be canceled 7 days prior to the event by mail: tickets@atraf.co.il or fax: +972-3-5370569. In order to cancel your booking, please contact us and attach your original booking confirmation. Once the cancellation request is made, the credit card used for the transaction will be credited with the original booking amount minus handling fees and cancellation fees estimated at 5% of the transaction price or 100 ₪, whichever is lower. You may only cancel to entire transaction and not parts of it. Some Debit cards cannot be refunded.
Please notice:
• Each ticket may be used once. A ticket that has been scanned cannot be used again.
• Please keep your ticket in a dry and safe area. You must make sure the text and barcode stay intact and are clear and readable. We recommend you carry a digital copy of your ticket in case of loss or damage to the printed ticket.
• If you bought more than one ticket, please print the number of tickets received or carry digital copies.
• Selling this e-ticket to a third party, modifying its content or making copies of it, is strictly forbidden. A ticket that was not purchased directly through ATRAF or GTLV might befake.
• Atraf may limit the number of tickets that are up for sale, and terminate the sale at any given time.
• Entry to the event will only be possible during registry working hours, that will be determined by the producer. If you’re late or have not attended event you will not be refunded.
• For further details and inquiries, please contact us at: tickets@atraf.co.il.

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כל הזכויות שמורות לאטרף [2017]